At approximately 11:30AM PDT, one of the distribution routers at the IRVINE-1 data center began experiencing issues. This lead to a complete loss of service on that network segment. The data center began working on it immediately and had the problem resolved by approximately 11:50AM PDT.
The issue was caused when they allocated a new customer segment to the router. Due to the internal workings of the Cisco routers and switches, this lead to the automatic and internal deallocation of all customer segments on that router. This is potentially a bug that the data center will be investigating further.
We apologize for the inconvenience.
Sincerely,
BitTraffic Staff